Urban Angel Therapy Centre - Terms and Conditions

Anne Fenwick shall provide and be responsible for the following:

  • A desk, chairs, massage table and where possible a cupboard/draws plus any additional chairs which may be needed.  

  • All maintenance shall be carried out by Anne Fenwick or contractors employed by her to ensure everything is in working order

  • Testing all electrical equipment annually by a qualified PAT testing personnel. 

This Agreement includes Parking Permits for use within the grounds of the premises for each Therapist using the rooms within the Urban Angel Therapy Centre.  Spare Permits will be in each room to hand out to clients and must be handed back when they leave the premises.  Evenings and weekends will not be an issue, but if the car park is full, then there is  client parking around the perimeter of the buildings.

There will be a signing in/out book for Fire Regulation purposes this is really IMPORTANT and must be done by everyone and also when the last person leaves the building it is a check to ensure that the lights and any plug in radiators are turned off, doors are to be secured and closed, which automatically locks them.

There is an intercom system available.  I would suggest that you ask your clients/patients to text you when they arrive and when they are at the door you can use the intercom button to buzz them in.  If the rooms are full and everyone has a clients then the buzzer will be non stop so I suggest this would be the best use to unlock the main door downstairs.

Allowing time in between clients allows for a smoother transition.


Also, you can use Main Reception at the entrance to the building as a waiting area for your patients/clients.

Alternatively, you can always manage this by going downstairs with a permit for them and letting them in.

Door fobs are available for each Therapist.  There will be a £30 deposit for each Fob this deposit is refundable if you no longer require the use of the rooms.  The door Fobs allow entrance to the main building and to each room in our Centre only.

Therapists will be responsible for keeping the rooms used clean and tidy and disposing of waste in the bins and the rooms put back the way they were.

Therapists can provide their own literature for promotion, marketing advertising purposes.


The landing and waiting area will be available for advertising services as well as seating and literature for customers.  This area will be kept clean and tidy.  You can provide your own information to advertise your services and use the Leaflet stands.

It is necessary for all Therapists to have their own Public Liability Insurance and relevant qualifications, Anne Fenwick will need a copy of these to keep on file.

Terms & Conditions (Room Hire)

Our terms and conditions that apply to the use of any rooms and any associated services which we agree to provide to you (“Services”).


A confirmed booking constitutes a legal agreement between the parties.  A confirmed booking comprises the terms set out in the booking form and these terms and conditions (“your agreement”). The booking will be deemed confirmed at the point of completion of the booking transaction made on our booking system.

Cancellation Policy

Cancellations can be made up to 24 hours before the booking date and time free of charge.  A cancellation made within 24 hours of booking date and time will be charged in full.



The fee is the total of the room hire charges quoted at the time of booking (the “Price”). The Price, plus local taxes, payable at the time of booking.

Payment Terms

A credit card must be provided against which any room booking will be charged at the point of booking. 


Any additional charges for use of additional services at the Centre plus Tax, will be charged to your credit card at the rate at the time in force on the day of use.



Your agreement starts on the date your booking is confirmed and continues for the period stated in your booking form.


Ending your agreement immediately

We may put an end to your agreement immediately by giving you notice if you breach any of your obligations. If we put an end to your agreement in this way it does no put an end to any then outstanding obligations you may have and you must indemnify us against all costs and losses we incur as a result of the termination.


All formal notices must be in writing.


The terms of your agreement are confidential. Neither of us may disclose them without the others consent unless required to do so by an officer of the law or an official authority. This obligation continues after your agreement ends.

Applicable law

English law applies.


Comply with the law

You must comply with all relevant laws and regulations in your use of the services at the Urban Angel Centre facility. You must not use them for illegal, obscene, immoral or defamatory purposes. You must not do anything that may:

  • Interfere with the use of the Urban Angel Centre facility by you or by others

  • Cause loss or damage to us or to the owner of any interest in the building which contains the Urban Angel Centre facility

  • Bring the name of Urban Angel Centre and/or its Partners into disrepute



We have the right to suspend the provision of services for reasons of political unrest, strikes, terror (actual or perceived) or other events beyond our control.


Our liability

We are not liable for any loss resulting from our failure to provide any services unless we do so deliberately or are negligent. We are also not liable for any failure until you have told us about it and given us a reasonable time to put it right.

We will not in any circumstances have any liability for loss of business, loss of profits, loss of anticipated savings, loss of or damage to date, third party claims or consequential loss whatsoever.

Equipment Liability

The client accepts responsibility for their equipment whilst on the premises. The client will not connect any equipment (either directly or by WiFi) to the Centre’s systems without authority from the Centres staff.

Urban Angel Centre & Partner facility Equipment

The Client is liable at all times for the loss or damage to any of our furnishings, décor & equipment.